THESE TERMS

What these terms cover: These are the terms and conditions on which BASE27 Web Services LTD provides services to you. They become effective from the date of your electronic submission of an order.

Why you should read them: Please review these terms carefully before submitting your order to BASE27 Web Services LTD. They explain our obligations to you, how we will deliver services, and outline the process for amending or ending the contract, among other important details.

Amendment of Terms: BASE27 Web Services LTD may modify this Agreement and its incorporated policies at its sole discretion. Changes will be notified via email 30 days before implementation. Continued use of our services or website after changes constitutes acceptance of the new terms. It is your responsibility to keep your email address updated with us; BASE27 Web Services LTD is not liable for any failure to receive notifications due to incorrect email addresses.

INFORMATION ABOUT BASE27 Web Services LTD AND CONTACT METHODS

Who we are: BASE27 Web Services LTD is a provider of web hosting services, dedicated to offering reliable and efficient solutions to its clients.

How to contact us: You can contact us through the methods specified on our website at BASE27.io or by raising a support ticket in your client area.

How we may contact you: If we need to contact you, we will do so by telephone or by writing to you at the email or postal address you provided when placing your order. We will never request your password during these communications. If in doubt about the identity of a caller, please contact us directly using the information on our homepage.

OUR CONTRACT WITH YOU

Accepting your order: An order placed on our website does not immediately constitute acceptance. Your order is accepted when you receive confirmation of order fulfillment, at which point a contract is formed between you and BASE27 Web Services LTD.

Account Details: Upon ordering, you may be asked to create an account and will be allocated login credentials. We reserve the right to modify these details, notifying you of any changes. You are responsible for maintaining the security of your account and must notify us immediately of any unauthorized access or use.

OUR PRODUCTS

DOMAINS

• Domain Registration: We do not guarantee the availability of a domain name until registration is confirmed. Domains are registered or transferred in your name, not in BASE27’s name. You are responsible for keeping domain WHOIS data accurate and up to date.
• Domain Renewals and Transfers: We will attempt to renew domains automatically. You are responsible for ensuring all domains are renewed on time. Transfer of ownership is subject to your fulfillment of all associated obligations.

DOMAIN REGISTRATION REFUND POLICY

• No Refund after Registration: Once a domain is successfully registered, it is not eligible for a refund. This policy is due to the nature of domain registration, as the process secures a unique domain name for your exclusive use that cannot be “returned” once registered. Please ensure your domain selection is final before proceeding with registration.

WEB HOSTING

• Hosting Refund Policy: Our hosting services are primarily intended for website and email hosting. Use of our services for other purposes requires our prior written consent.
• Service Scope: Our hosting services are primarily intended for website and email hosting. Use of our services for other purposes requires our prior written consent.
• Unlimited Hosting: ‘Unlimited’ hosting is offered under a fair use policy. We reserve the right to take action if your usage significantly exceeds the average level of other customers. Accounts exceeding 50GB of disk storage will be audited.
• Backups: We perform regular backups, which are stored offsite. You are encouraged to maintain your own backups as well.

WEB HOSTING REFUND POLICY

• 30-Day Money-Back Guarantee: If you are not completely satisfied with our hosting services, you may initiate a refund request within 30 days of the initial purchase date. To be eligible for a refund, customers must cancel their services within this 30-day period, cancellation of services is within the 30-day period is enough for the refund to be processed.
  Refunds will be processed back to the original payment method used at the time of purchase. Please note that this guarantee applies only to hosting services and does not cover any additional services or products purchased. The refund will exclude any setup fees, domain registration fees, or other non-refundable charges. Please allow up to 7-10 business days for the refund to be processed.

PROVIDING THE SERVICES

Service costs: Costs are as displayed on our website and are subject to change. We will notify you of any significant changes in advance.

Suspension of Services: Services may be suspended for technical reasons, legal compliance, or if we believe you are in breach of our terms.

YOUR OBLIGATIONS UNDER THE CONTRACT

Content Responsibility: You are responsible for all content hosted on your account and must ensure it complies with all applicable laws and regulations.

Email and Web Usage: You must use email and web hosting services in compliance with our acceptable use policy, which prohibits spam and other forms of abuse.

OUR RIGHTS TO END THE CONTRACT

Termination: We may terminate the contract if you breach these terms, fail to make payments, or provide incomplete or incorrect information necessary for service provision.

PRICE AND PAYMENT

Payment Terms: Payment is required at the time of ordering services. We accept various forms of payment, detailed on our website.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE

Liability: We limit our liability to the maximum extent permitted by law, focusing on providing reliable and professional services.

HOW WE MAY USE YOUR PERSONAL INFORMATION

Data Use: Your personal information will be used in accordance with our privacy policy, available on our website.

OTHER IMPORTANT TERMS

Contract Transfer: We may transfer this agreement to another organization and will notify you if such a transfer occurs.

Governing Law: These terms are governed by the applicable laws and any disputes will be subject to the jurisdiction of the relevant courts.